Help
When something does not work.
First look at where it is stuck. Preflight does that for you, in the order in which Revenaro works.
Nothing happens
- 1
Open Preflight
Choose 'Preflight' in the menu. It names the steps in the order in which Revenaro does them. The first red line is the real reason.
- 2
Fix that line
Each line says where to fix it: connect a calendar, fill in opening hours, add a service with a duration and a price, set up a sender.
- 3
Look at a dry run
Preflight also shows what would happen: who would be chosen and which text would go out, without anything being sent.
- 4
Write to us
Still not working? Email info@revenaro.com with what you saw in Preflight. A screenshot is enough.
Disputing an hour
How do I see why I pay for an hour?
Open the hour in the dashboard and click 'Why this fee'. You see three steps: 'We messaged your customer', 'Your customer answered' and 'The hour was booked back', with the time next to each.
How do I dispute an hour?
At that hour click 'This one is not ours, do not charge it'. Only an owner or a manager can do that. If the conversation and the appointment prove it, the hour stays charged and you see the reason. If the hour is already on an invoice, a person sorts it out: email us.
Why do I see an hour that I filled myself?
We do not charge an hour without a conversation and an appointment as proof. If you still see one that is not ours, dispute it as above.
Other questions
A customer does not want messages any more.
They write STOP, or click the unsubscribe link in the email. That applies immediately. Revenaro does not write to them again.
I want to report something that is not here.
Email info@revenaro.com. A real person reads it.